Return & Refund Policy
At Boushahri Shop, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
Products are eligible for return if:
- The item is unused and unopened
- The item is in original packaging
- The item is in the same condition as delivered
- Return request is made within 7 days of delivery
2. Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Damaged products caused by customer misuse
- Products without original packaging
- Clearance or sale items (if marked non-returnable)
3. Damaged or Wrong Products
If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery. We will arrange replacement or refund after verification.
4. Return Process
To request a return:
- Contact our support team
- Provide order number and product details
- Share photos if product is damaged or incorrect
Our team will guide you through the return process.
5. Refund Process
Once the returned product is received and inspected:
- Refund will be approved
- Refund will be processed to original payment method
- Refund may take 5 to 10 business days
6. Shipping Charges for Returns
- Shipping charges are non-refundable
- Return shipping cost may be paid by customer unless the product is damaged or incorrect
7. Cancellation Policy
Orders can be cancelled only before shipment. Once shipped, cancellation is not allowed.
8. Refund Approval Rights
Boushahri Shop reserves the right to approve or reject refund requests based on product condition and policy compliance.
9. Contact Us
For return and refund support, contact us:
Phone: +965 69001216
Email: info@boushahrigm.com
Address: Salmiya, Block 9, Salem Al Mubarak Street, Kuwait